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You say it’s not octopus’ fault. Sorry it is their meter, no one else’s. Re customer service I’m with them as well and have constant emails to increase my direct debit to keep my account in credit. My account has never been out of credit and both of the last two years I have recovered some credit. They are treating customers as a cheap source of financing!

I had a similar problem. Used to work then just stopped. Octopus then sent an engineer out and checked the signal, said it was a bit low so added a new antenna for the meter. The engineer then said the signal was within bounds but again nothing coming through to Octopus. I moaned a bit as i didnt understand how it could have been working fine before and now even with a new powerful antenna it wasnt working. Another engineer came out said the meter isnt talling to the network and he then restarted the meter. this required a power shut down and amazingly after 8 months it all started working again. So maybe a restart if the meter might help you.

First off, I should say that Octopus have ultimately been great and yes, you can actually talk to real people (or perhaps a very convincing AI anyway....)...but, it took well over 2 years from switching to Octopus to finally get a proper, reliable, working setup. As with Jonathan, it wasn't down to Octopus but simply a poor signal. I spent a very long time trying to convince Octopus of this and I confess, at one stage I lost my sense of humor and was rude on the Octopus forum. I did apologise! To their enormous credit, they did respond to this, despite the rudeness, to the extent I had the Octopus CTO talking to me and trying to get it gripped. This helped for a bit but ultimately, and finally, I persuaded them that the real solution would be the 'SKU2' WAN comms module. Of course, they didn't just fit a new module, which would have been quick & easy, it was another new meter, and the installer was rubbish. He turned up late, full of excuses and clearly did not want to do the job. I eventually persuaded him to do it, I'd already provided a path to the loft for the antenna, I even installed it for him, but he still left the meter non-functional with a promise to return shortly. Of course, he didn't. A couple of months of back & forth followed but eventually I got to speak to one of the technical guys. He quickly established that the installer had failed to update my account with the MAC of the new meter so of course, it wasn't communicating. The guy updated the info from the MAC I read out to him off the meter and within moments, it was talking. He even commented that this was the fastest data rate he'd ever seen. The real issue was poor 2G signal. I knew this from the start but it took a very, very long time to get them to act on that. It seems the absolute last thing they want to do is fit one of those modules with the external antenna. I've no idea why.... Anyhoo, since the day it was finally(!) set up properly with the SKU2 module, it has been 100% reliable. The bitter irony is that the meter they took out originally had actually been communicating OK comms wise, but there was a 'bug' that meant by the time the data reached Octopus, it was reporting double my actual usage,meaning I had to have the bills manually adjusted every month. They fixed the bug just before the new meter go installed..... It shouldn't be this hard!

I'm on Agile Octopus and I see half-hour readings on my octopus account. I'm pretty stunned that the smart meter works because it's installed in a solid metal box with a metal door. (It used to be where the (really) old style fuses were.) I've often wondered how any EM signal gets out at all.

Will you be at Farnborough? I am hoping to make it along for my first EE show and it would be a delight to meet you.

Strange that they rely on some form of radio to communicate... why not send data over the electric wires instead BPL-style?

About to buy an e-niro to replace our 2nd car which is an ateca. Will be used as our commuter car and day trips for round where we live. Thanks for the video!

Have to agree regarding Octopus. They are very good, with humans to talk to.

Fascinating that with all the attention given to climate issues (particularly air quality) so few people take the issue of zero tail pipe emissions into account when listing their purchase criteria. The ability to charge at home, or lack of, will always restrict the market for EV's until serious effort is made to address this limitation, charging at public chargers is (mainly) far too expensive to make owning sufficiently economic. Also, can't understand why more effort isn't put into efficiency by the manufacturers, Hyundai Ionic still sets the benchmark and it's a 10 year old design drive train.

Try bypassing one of them impossible sends singnal to them even if you breath on it but they cant get your usage 😂

😂

The meter behind you looked like the one I had before I’ve got my new one six months ago, my old meter stopped working eight months before they noticed that the meter was not going up in the counter of how much energy I had used according to the meter, I had used zero electric for eight months

7:50 $1,50,000 / $3,00,000 not missing 0 there to make it millions? 🤔

"Life is a lot richer when you've got a dog." I concur.

What about the second hand EVs with close to 100k miles on the clock? I see loads of them at a good price but being sold 100 miles to the battery warranty, which is usually 80-100k. How would you approach buying these vehicles? Cuz once you are out of the shop, you are pretty much out of warranty. I want to get into EV, but this is the part where it still gives me goose bumps. I know it's better to buy better/newer/less mileage EVs, but not everybody can afford that. Thanks.

Why wouldn't they be using LoRa?

Mr P - need your help please. Want to spend around £17k on an EV, narrowed my choice to Kona, Soul or now having watched a few of your videos a Niro 4+, had a Kona Premium SE before however they're now out of warranty, the Niro seems nearly there, just wish it had a HUD wish I miss. The Kona Ultimate nor any of the Soul's have a heat pump which I loved in my Kona, instant heat to clear the ice from the windscreen and warm me on a winters day. Lots of choice on autotrader but how the hell to know what is a good price these days is giving me a headache. Can you help ? By the way please tell Mrs P she has a lovely smile and should be filmed more, she's very funny !

Ive never heard so much rubbish in my life.

There is a large percentage of people that are not able to charge at home.

Every video needs a dog in it.. Monty is gorgeous

My smart meter was switching on my hot water at midnight but charging me peak rate until 12:30am. The result was an overcharge of £65 over 5 months. EDF credited me the money back but if I hadn't checked why my bill seemed higher than it should have been I would still be being overcharged. However it was because of the smart meter that I was able to see that I was being overcharged. EDF adjusted the charging at their end, without sending anyone to my house. This was a mistake that never should have happened and I am wondering how many thousands of people are being overcharged in this way without them knowing, because they either trusted their electricity supplier or haven't the ability to figure out why they are being overcharged. Bear in mind that most people are not prepared stay up until two o'clock in the morning to see what their smart metre is doing and how to understand the readings. If millions of people are being overcharged in this way it will result in billions of pounds more profits for the energy suppliers.

Would like to get a used EV, looking at £14k but I fear it will be worth £10k this time next year with the depreciation. Ok I may save a load in fuel but I’m losing in depreciation. Or are 3-4 year old ev that were £30-40k original now going to hold their value.

Had issues with them regarding refunds which was like going to hell and back but with the right person it was sorted 90 percent are good staff but there are some who definitely need training more

All I want from a car is the ability to do 650 miles and still have about 25% fuel left on a run

What a great story! Jordan sure is inspirational. Greetings from a MyEnergi customer in Australia! Glad you guys met! Just waiting for Libbi to be available here!

InstaVolt are now 85p per kw/w, BP Pulse, Osprey and the rest are 79p per kw/h as of May 2024 for rapid charging. The average cost is 56p per kw/h for public slow/fast charging as of May 2024. I'd love to own an electric car, but I'd have to build a driveway and install a home charger, to be competitive with an IC car. The costs are prohibitive. Why is public charging so expensive? The government need to get that cost down and improve the charging infrastructure to encourage widespread electric car adoption. Electric car deprecation at the moment is great for second hand buyers but awful for new owners. These new Chinese electric cars entering the market are a game changer, it's a rapidly changing and interesting car world we are in right now.

Octopus are great, I'm with them as well. I won't be having a smart meter in the house though. The current system works so there's no need to replace it. If smart meters work through the mobile network then they won't work here, there's no mobile signal.

Hi There, a great interview and thanks for sharing your thoughts. Cheers Peter :)

So much choice out there for £10-15k

Hello again Monty. 🙂

Monty is a fine looking fellow!

Ryan could still be an Ai they can imitate us very well

If you had refilled your diesel car on the motorway network, it would have cost well in excess of £1.80 per litre. X 4 5 = £8.10 per gallon = 19.2 gallons ÷ 1347= 69.8mpg.. err no that is not going to happen in a vehicle the size of KIA eNero

I have a very similar meter to yours on octopus and initially they couldn't wouldn't fit the gas meter. When they finally did it didn't integrate with the heads up display HUD. But it was sending data to octopus since it could be seen on the bright phone app as I was trying to get the gas reading to be uploaded to my home assistant via a 3rd party app. Anyway every so often they send a Morrison's data person around when we aren't home and so we end up having to enter the gas and electric meter reads onto a website anyway. Frustrating and meaning that the upgrade from digital dumb 2 rate meter to smart meter wasn't really much better.

In your intro you had no wan signal. Could tell by the light flashing on the meter/hub. In the 2nd part of the video you had wan signal. Looks like the signal is cutting in and out. The wan signal especially in the North is the snag, it isn't the best

Smart meters are none of the sort! I had mine fitted 5 years ago and when they were installed the engineer said the gas meter wasn't communicating with the electricity meter (the meter that sent the readings to my energy company)! He gave me some BS about it sorting itself out usually within about a month and left - it has never worked! Countless calls to my providers asking them to replace the gas meter communication modules etc have never been rectified so I am left with having to crawl behind the TV to take a manual reading of the gas meter, every month for 5 years! The electricity meter sometimes doesn't send up to date data, so I then have to do the same with the electricity meter as well! They are both SMETS2 meters, so I haven't got the problem of the 1st gen 'so called' smart meters, but the energy companies will always try to blame this as the root cause of the problem! I should have stayed on a dumb meter because that's all my 'smart' meters are anyway and I wouldn't have had all the hastle of the last 5 years! Smart meters are complete Bull Poo!

So the mini box is using electricity and you have to charge your phone often due to the constant conection to the box. How much extra cost is that that over a year to run?

I've been in contact with the DCC as I get no signal at all. They are working on a project to get around the issues we face in Scotland with poor or no signal at all........hopefully, something will be available next year! It will involve wifi somehow. Fingers crossed

You can send data over the electricity connection its called homeplug

Those background wires would not pass dutch regulations.😆

So you have to leave a device permanently electrically powered to give the suppliers your energy useage data...why?

10:07 Mrs P is secret DRIFTer. 🏎

😳8:54 Mrs P: "I LIKE TWIDDLY KNOBS" 😊🤣 invites the wife and gets RATED and DEMONETISED in a jiffy...👏

As you're in the north, your smart meter will use the Arqiva transmitters rather than the phone network. We had the same issues and I fixed it by installing a pair of passive antennas linked by coax. Arqiva transmitters are usually located on tv transmitter masts, so point one antenna at the tv mast and put the other near the meter. I used a basic dipole, but slimjim antennas have more gain, buut are more directional. Installed the antennas, then rang octopus remote comissioning to get the to resend the start up command to the meter and was working shortly after. The guys at octopus were helpful but didnt seem to have come across the concept of using a pair of passive antenna to propogate the signal But, yeah - its a system designed to be silly complex in terms of the umber of organisations involved

I don`t see exactly WHY anyone would need a `Smart Meter`...unless they really feel the need to be anal about a poxy leccy bill and cream over the phone more than they actually do checking every ten seconds how much leccy the kettle uses. I have no `smart` meters...never had a problem giving meter readings every month and roughly know what both my evergy bills are....without all the anality.

my gas one stopped working around dec 2022... kept contacting them(BG). It was updating on the gas meter, but not forwarding the numbers..at one point their intervention made the meter revert to the dec 2022 value... 3 months it took em to fix it.... I'd complain more,, but I had 3 months of free gas. shrug.

Only ever had one problem with my smart meter, every now and again it would default to being in Welsh

Keep in mind they can be turned off remotely 😂

Secret Military Armament Residential Technology Yea won’t have one on health grounds, they can not get health insurance against future claims.

Smart meters have one major issue and it applies to all of them. They rely on a mobile network to connect to your supplier, this is fine in an area with plenty of masts, but useless in rural areas. I keep receiving letters from Scottish Power to book an appointment Not a chance, i have to go outside to use my phone, so a smart meter indoors will never work.